An appeal is a request for your health insurance carrier to review a decision that denies a benefit or payment. Since THT partners with different carriers for each area of your benefits, the steps for your appeal will differ depending on the specific claim.
If after reviewing your EOB, you have questions or think you may need to file an appeal, please call (702) 794-0272 and follow the prompts to speak with the appropriate team regarding your claim. Explain what you are being told by the provider. They can assist you in ensuring you are only paying out-of-pocket for the appropriate rate and advise on next steps, if necessary. Appeal processing times vary by carrier. For most appeals, you should be notified of the decision with 30 days of submission.
