It is important to us that you receive the best service possible and have access to the information you need, when you need it. To enhance your experience, we’ve established your direct connection to the teams responsible for managing claims and networks related to each of your benefits.
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Virtual 1:1 Meetings
Talk with a rep on your schedule. This is not for medical advice.
One of the benefits of a self-funded plan is the ability to customize the plan design. Since THT is self-funded, we regularly conduct market checks and partner with the organizations that provide the best value for you. We believe in finding partners that specialize in one area, rather than accepting a “one-plan-fits-all” approach. With these partnerships, you have access to larger networks and dedicated service teams for each area of your benefits.
THT remains responsible for your satisfaction with these vendors’ support teams. If you are unable to resolve your concerns by contacting the teams below, please report your experience to THT at (702) 794-0272 option 2, and THT will work on your behalf to get the answers you need.
You can call any of our partners by calling their number directly, or by calling THT and following the prompts.
Medical Team
Provides comprehensive assistance with:
- Medical Claims
- Detailed Benefits
- In-Network Providers
- Get an Appointment
- Access Digital ID Cards and EOBs
Dental Team
Provides comprehensive assistance with:
- Dental Claims
- Detailed Benefits
- In-Network Providers
- Access Digital ID Cards and EOBs
Behavioral Health
Provides comprehensive assistance with:
- In-Network Providers
- Get an Appointment
Pharmacy Team
Provides comprehensive assistance with:
- Pharmacy Claims
- Detailed Benefits
- Finding a Pharmacy
- Use the CerpassRx Portal to Access EOBs, Manage Prescriptions, View Covered Medications
Vision Team
Provides comprehensive assistance with:
- Vision Claims
- Detailed Benefits
- In-Network Providers
- Access EOBs
EMI Health
Provides comprehensive assistance with:
- All coverage, claims, and network options for members utilizing the EMI network (rural areas of Clark County such as Mesquite and Logandale, or Utah and Arizona).
