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Privacy Policy

Most Recent Update: June 18, 2024

This Privacy Policy explains how Teachers Health Trust collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at https://ththealth.org.

Collection of Personal Information

Information collected directly from you: We may collect personal information directly from you, for example through a web form, during an online or in-person registration, while making an appointment, while setting up an account with us, or when you contact us for support. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org. Our email campaigns may also use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information collected from our employer partners: If you are an employee eligible for coverage with Teachers Health Trust, we may collect personal information about your employer. Personal information we collect from your employer may include your demographic information and employment information.

Use of Personal Information

We use information collected directly from you to provide you with customer service and information relevant to your health benefits. We may also use this information to market our products and services to you, including by email and text message subject to your consent.

We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our marketing efforts.

We may also use information collected from you and information collected from your device to send you reminders if you began an enrollment task, but did not complete it.

If you are an employee eligible for coverage with Teachers Health Trust, we use information collected from your employer to educate you on your health benefits.

Disclosure of Personal Information

We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.

  • We use MoEngage for our email marketing and text message communications. For more information about how we may use your information with MoEngage and the information that may be collected through our email campaigns, see MoEngage’s Privacy Policy available at https://www.moengage.com/privacy-policy/.
  • We use Google Analytics to help us understand how visitors interact with our website. Google Analytics uses and processes your information in accordance with its privacy policy available at https://policies.google.com/technologies/partner-sites.
  • We use Stax as our payment processor. Stax uses and processes your payment information in accordance with its privacy policy available at https://staxpayments.com/privacy/.

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We will not share your SMS consent or phone numbers for the purpose of SMS with any third-parties.

Email and Text Message Communications

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or

UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at https://www.ththealth.org/SMSterms.

Your Privacy Rights

You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at connect@thhealth.org.

Changes to this Privacy Policy

We may update this Privacy Policy at any time. Please review it frequently.

Contact Information

If you have any questions about this policy or our privacy practices, please contact us at connect@ththealth.org.