MDLive offers traditional therapy and psychiatry via phone call or video call. This is available at no cost for all Signature and Advantage plan members.

Simply download the MDLive app or visit the MDLive website to get your appointment.

• Signature Plan: $0 copay (no limit to number of visits)
• Advantage Plan: 20% after deductible (no limit to number of visits)

Effective 10/1/24, MDLive for Advantage members will be covered at 80% after the deductible.

Use when: you need to speak to someone for short-term struggles
Use for: anxiety, depression, LGBTQ support, grief and loss, parenting struggles, and more. See full list.

A psychiatric consultation is also available through MDLive, which is a comprehensive evaluation of the psychological, biological, medical and social causes of emotional distress. This service is offered to members ages 10+.

Through the Employee Assistance Program (EAP), CCSD employees and their family/household members each have a total of 5 free visits per year, even if they are not enrolled dependents on your THT plan. The 5 available visits reset each year on January 1.

To open an EAP case, call (702) 243-4682 (available 24/7) or open a case online (select “SHO” as the insurance type). After opening your case, you can speak with a trained specialist, and get connected with a local provider that specializes in your needs. The specialist can also schedule your first appointment on your behalf.
Note: not all EAP providers are regular in-network providers. If you intend to continue care after the 5 free visits, we recommend confirming with the provider that they are in-network.

Use when: you need to speak to someone for short-term struggles
Use for: anxiety, depression, LGBTQ support, grief and loss, parenting struggles, and more.

Behavioral Health Options (BHO) provides free resources monthly as part of the Employee Assistance Program. To view these resources, visit the online portal and use “CCSD” as the company code.

BHO EAP offers professional and personal skill development on a wide variety of topics that are relevant and essential to our well-being and success. All of the trainings can be delivered in person, using your company’s online platform, or via pre-recorded videos. These trainings can also be condensed into recorded micro trainings (less than 20 minutes) to be used during a staff meeting. The micro trainings are included as part of the BHO EAP services free of charge. They can be viewed any time, at your convenience. Just click on the links provided in this document to view the trainings.

You are eligible for a 30-minute free in-person consultation with a licensed attorney, along with possible discounted fees. There is no limit on the number of times you can use this service. Additionally, a telephonic consultation with a licensed attorney can address common issues such as bankruptcy, foreclosure, family and criminal law matters, and eldercare estate planning. There is also no limit on the number of times you can use this service. Furthermore, online resources cover a wide range of topics including living wills and advanced directives, legal forms, the adoption process, and consumer issues.

You can have a chat with a financial advisor over the phone and talk about personal financial planning, debt issues, and tax matters, as many times as you need. And don’t forget, there are lots of helpful articles online about banking, credit cards, saving and investing, financial tools, protecting yourself from identity theft, and tax prep software.

A telephonic consultation with a work/life specialist offers unlimited referrals to child care centers, summer camps, backup and sick child resources, public and private schools, and tutors. Additionally, our online resources cover a myriad of topics, from selecting childcare centers to navigating single parenthood, ensuring you have access to comprehensive support.

If you need help with finding assisted living facilities, nursing homes, or retirement communities, a work/life specialist can assist you through a telephone consultation. There’s no limit on how many times you can use this service. Additionally, you can access online resources that cover a wide range of topics, from aging well to planning for the future and coping with grief, loss, and depression in seniors.

Note: since the EAP program covers 5 behavioral health visits per year, it is recommended that you open an EAP case before seeking care directly from an in-network provider. This will reduce your out-of-pocket costs.

Traditional office therapy visits are subject to your plan benefits. To access the online behavioral health provider directory, enter your ZIP code below and click “Find a Provider” and you will be redirected. Use the “Specialty” filter in the top left to further filter the providers listed, if necessary.

The Behavioral Health line, available during standard business hours, can help find an in-network provider that specializes in your needs and even schedule appointments on your behalf. Call (800) 878-6266 to speak to a trained specialist. If called after hours, you can still get assistance.

What is concierge appointment assistance?
Our customer service team will obtain your availability and schedule an appointment with a behavioral health provider who meets your needs.

Who is eligible for concierge appointment assistance?
Our Concierge Assistance Program is exclusive to Teachers Health Trust members looking for behavioral health services. There is no cost to utilize the program.

What do I need to do?
For more information or to make a confidential appointment with a behavioral health provider, call Behavioral Healthcare Options at 1-800-878-6266, TTY 711.

Behavioral Health Care Management is here to help you and your family. We’re available to members of all ages at no cost. Our compassionate team consists of clinically licensed complex case managers, behavioral health social workers, and care coordinators. They provide support and assist members with mental health and substance use issues. Our team can help with things like:

• Substance use treatment, including pregnant women who need substance use care
• Depression and anxiety
• Severe mental illness, including schizophrenia
• Behavioral health care navigation

Our case managers can work with you to improve care communication and promote health by:

• Confirming needed services are in place or helping to connect to additional services.
• Assisting to identify goals, strengths and action steps as part of your individualized care plan.
• Encouraging care goals and supporting you during care plan setbacks.
• Linking you to additional benefits and services, as well as referrals to new providers, including appointment assistance.
• Identifying motivation and coping skills.

To get started or to find out more, email us at BHCM@uhc.com.